Dr. Traci L. Scheepstra practices Holistic Life Coaching, which is not regulated by a governing body. It is understood that Traci is a coach and not a therapist.

Traci provides excellent care, support, and encouragement to help you thrive in your life. However, she cannot offer professional mental health support or medical care. Therefore, it is understood that Traci is not qualified to diagnose, treat, or cure mental health or medical issues. You will be recommended to seek immediate professional care should it be required for issues beyond Holistic Life Coaching.

It is understood that you have willingly chosen to work with Traci to ignite a fire in your life. Coaching is a process that requires your time and effort for results to occur and results are not guaranteed.

Scheduling

You will be provided with an online calendar to schedule your coaching sessions, which can be done up to two months in advance. Traci will recommend the frequency of coaching based on the coaching package you have purchased.

Coaching Format

It is recommended that coaching sessions be in person or on Zoom. Phone calls can also be requested, unless long distance charges apply. All coaching sessions will take place based on the day and time indicated on the online calendar.

Appointment Cancellations

You must provide 24 hours notice to reschedule your coaching session, unless unable to do so due to an emergency. Appointments cancelled in under 24 hours, or missed due to forgetfulness, will be not be rescheduled.

Additional Support

You will receive additional support in between sessions on Voxer or by email. There is no limit to the support you will receive. However, there will be specific days and times when Traci will not be available, which she will share with you once you begin working together.

Expectations

It is expected that you will be on time for your coaching sessions (in person, on Zoom, or on the phone). It is understood that Traci cannot make up the extra time if you are late. It is also highly recommended that you come to your sessions prepared with completed “homefun” exercises. This will help you get the most of your coaching.

Privacy

The nature of the coaching-client relationship is built on trust. Your information is 100% confidential. Traci is committed to providing a valuable service with the utmost integrity.

Session Fees

It is understood that coaching sessions must be paid in full before they commence. Fire Ignitor Sessions are paid in full at the time of booking. Coaching packages can be paid in full or in monthly installments as agreed upon by you and Traci.

Payment Plans

Coaching packages that are three, six, or twelve months in commitment can be paid for in monthly installments as agreed upon by you and Traci. It is understood that payments must be made at the beginning of each month ahead of coaching sessions.

Recurring Payments

Once you commit to a coaching package, it is understood that you are responsible for your monthly payments. Payments will automatically be charged to your credit card unless another payment option is arranged.

Declined Payments

Coaching sessions will pause until payment is received.

Refund Policy

You will receive a full refund if you choose to cancel a Fire Ignitor Session or your coaching package, a minimum of one week prior to the start.

You will receive a partial refund (50% of the cost) if you choose to cancel your Fire Ignitor Session up to 48 hours prior to the start of coaching.

You will be charged for one full session if you choose to cancel your coaching package up to 48 hours prior to the start of coaching.

There is no refund within 48 hours of your coaching start date/time. It is understood you will forfeit your Fire Ignitor Session or the first month of your coaching package.

Should you need to postpone the start of your Fire Ignitor Session or coaching package, you will have up to 90 days to do so from the date of your cancellation, provided you give Traci a minimum of 48 hours notice.